Explore our most
 Frequently Asked Questions

Find answers to common inquiries quickly.

Our FAQ section provides clear and concise answers to frequently asked questions. For information about our services, technical support, or getting started, you'll find everything you need here. For further assistance, contact our Chatbot Assistant or email [email protected].

General Information 

SmartBuilder's data is sourced from State and Territory Building Authorities across Australia. Additionally, it integrates commercial data from CreditorWatch, a leading Commercial Credit Bureau with  company data sourced from ASIC (the Australian Securities Investment Commission) in real time at the point of sale of a Builder Report. The system is designed to refresh data via live feeds from third-party API datasets, ensuring a comprehensive and up-to-date data environment.

Account Management 

To create a new account or log into your existing account, click on the "Log In" button on the top right hand corner of the web page. Re-enter your existing username or email address and password or alternatively if you don't have an existing account Register your details by following the prompts to get started. 

Billing and Payments 

We use Stripe to process payments which facilitates all major credit/debit cards including the Afterpay option. 

Technical Support 

To report a technical issue email our Customer Service Team with your query at  [email protected] 

Post Contract Items to Watch

Ensure your builder adheres to the agreed terms, including timelines, milestones, and quality standards specified in the contract you signed with them.

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Getting the best results

Make sure you are selecting the right builder!

Before starting your SmartBuilder search, ensure you have the following information at hand to select the right builder.

1
Australian Business Number (ABN)

The ABN is unique and nation-wide. Find it on a Builder’s website, business card or sales collateral.

2
State Building
License Number

An alternative to ABN, find it on a Builder’s website, business card or sales collateral.

3
Builder’s Legal Entity Name

Useful if you don’t have the ABN or Licence number, but be careful to make sure you have the correct name when you search.

Some say, you can’t put a price on peace of mind, at Smart Builder we say you can and we have!

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