Privacy Policy
SmartBuilder Pty Ltd ABN 14 682 835 990 (‘SmartBuilder’, ‘we’, ‘our’ or ‘us’) respects your right to privacy and is committed to safeguarding the privacy of our customers and visitors of www.smartbuilder.au (Website). We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (Privacy Act).
What is personal information?
Personal information is information or an opinion that identifies an individual. Examples of personal information we collect include names, addresses, email addresses, phone, and facsimile numbers.
When we collect personal information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
We will not collect any sensitive information from you through our Website. Sensitive information is defined in the Privacy Act as information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.
What personal information do we collect?
SmartBuilder will, from time to time, receive and store personal information you enter onto our Website, provide to us directly, or give to us in other forms.
You may provide basic information such as your name, phone number, address, and email address to enable us to send information, provide updates, and process your order.
Additionally, we may also collect other personal information you provide while interacting with us.
How do we collect your personal information?
We collect and hold personal information from you in a variety of ways, including when you interact with us electronically or in person and when you access our Website. We only collect personal information that you provide to us directly.
We may collect and hold additional information at other times so that we can provide our goods or services to you, improve and personalise our goods or services, and operate our business effectively, including but not limited to, when you provide feedback, provide information about your personal or business affairs, change your email preferences, respond to surveys and/or promotions, or communicate with us.
How do we use your personal information?
We may use personal information collected from you to provide you with information, updates, products, and services. We may also make you aware of new and additional products, services, and opportunities available to you. We may use your personal information to improve our services and better understand your needs.
We may also use your personal information to contact you about our products and services, including for marketing purposes. You can opt-out of receiving marketing material at any time.
How do we disclose your personal information?
We do not and will not sell or deal in personal information or any customer information.
We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors. We will only do this to the extent it is reasonably necessary to provide our services to you.
We may from time to time need to disclose personal information to comply with our legal obligations.
We may also use your personal information to protect the copyright, trademarks, legal rights, property, or safety of SmartBuilder, the Website, our customers, or third parties.
Information that we collect may from time to time be stored, processed in, or transferred between parties located in countries outside of Australia.
If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer (to the extent we are legally able to) our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
By providing us with personal information, you consent to the terms of this privacy policy and the types of disclosure covered by this Privacy Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Privacy Policy regarding handling your personal information.
How do we secure your personal information?
We are committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss, and unauthorised access, modification, and disclosure.
The transmission and exchange of information are carried out at your own risk. We cannot guarantee the security of any information that you transmit to or receive from us.
How can you access your personal information?
You may request details of personal information that we hold about you by emailing us at [email protected].
We reserve the right to refuse to provide you with information that we hold about you in certain circumstances set out in the Privacy Act.
Cookies and Pixels
A cookie is a small file placed in your web browser that collects information about your web browsing history. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (for example: name, address, email address, or telephone number). Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our Website.
Our Website uses cookies to analyse website traffic, provide social media sharing and liking functionality, and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third-party services such as Google Adwords and Facebook Adverts. These ads may appear on this Website or other websites you visit.
Changes to our Privacy Policy
Please be aware that we may make changes to our Privacy Policy in the future. Please check back from time to time to review our Privacy Policy.
What rights do you have in relation to your personal information?
You have the right to access your personal information and require us to correct any of your personal information. If you wish to access or correct any personal information we hold about you, please contact us at [email protected].
How can I make a complaint?
If you wish to make a complaint, please submit details of your complaint to [email protected].
We will investigate and respond as soon as possible after receiving written notice of your complaint.
If you are still not satisfied, you can contact the Office of the Australian Information Commissioner, whose contact details are:
Office of the Australian Information Commissioner
GPO Box 5218 Sydney NSW 2001
Telephone: 1300 363 992
Email: [email protected]
Website: www.oaic.gov.au