What are the data sources of SmartBuilder information?

SmartBuilder's data is sourced from State and Territory Building Authorities across Australia. Additionally, it integrates commercial data from CreditorWatch, a leading Commercial Credit Bureau with company data sourced from ASIC (the Australian Securities Investment Commission) in real time at the point of sale of a Builder Report. The system is designed to refresh data via live feeds from third-party API datasets, ensuring a comprehensive and up-to-date data environment.

How does artificial intelligence support the SmartBuilder offerring?

Artificial intelligence analyzes, collates and presents complex data from its multiple database sources to generate actionable insights for the Consumer. AI algorithms optimize data processing for speed and accuracy, enabling real-time analytics and decision-making support to help inform Consumers about their preferred Builder.

How frequently is the data refreshed?

The data in SmartBuilder is refreshed in accordance with each of the individual data sources refresh rates. For example ASIC data is refreshed weekly, CreditorWatch data is refreshed daily and Building Authorities range between monthly to quarterly refresh schedules ensuring you have access to the most up to date data available, enabling informed decisions about your Builder today!

How does SmartBuilder ensure data privacy?

SmartBuilder ensures data privacy by adhering to stringent data protection regulations with a secure connection and valid WE1 certificate issued by Google Trust Services. This includes using advanced encryption methods for data security and implementing robust access controls to prevent unauthorized data access. Refer our Privacy Statement for further details.

How do I create an account?

To create a new account or log into your existing account, click on the "Log In" button on the top right hand corner of the web page. Re-enter your existing username or email address and password or alternatively if you don't have an existing account Register your details by following the prompts to get started.

What should I do if I forget my password?

If you forget your password, click on "Login" in the top right hand side of the webpage, select "Forgot Password" and enter your email address or username where you will receive a link to create a new password via email when you select "Reset Password".

How can I update my account information?

You can update your account information by logging into your account via "Log In", navigating to the "Account Settings" section, and making the necessary changes.

What payment methods are accepted?

We accept various payment methods including credit/debit cards, PayPal, and Afterpay

How can I view my billing history?

You can view your billing history by logging into your account and navigating to the "Billing" section where all your past transactions are listed.

What should I do if I encounter a billing issue?

If you encounter a billing issue, please contact our support team via the contact form on our website or by emailing customerservice@smartbuilder.au with your query

How do I report a technical issue?

To report a technical issue email our Customer Service Team with your query at customerservice@smartbuilder.au

What are the support hours?

Our support team is available Monday to Friday, from 9 AM to 5 PM AEST.

What browsers are supported by SmartBuilder?

SmartBuilder is compatible with the latest versions of Chrome, Firefox, Safari, and Edge. For the best experience, ensure that your browser is up to date.

How do I reset my SmartBuilder password?

To reset your password, click on the "Forgot Password" link on the login page, enter your registered email address, and follow the instructions sent to your email to reset your password.

How do I contact SmartBuilder support?

You can contact SmartBuilder Technical Support through our support page or by email at customerservce@smartbuilder.au

BCA BUILDING PTY LTD - BuilderInsights

BCA BUILDING PTY LTD

Trading as - BCA BUILDING PTY LTD

Last Updated 19 March 2025

ACN64285****

ABN19642******

License Number47185**

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